Privacy Policy

Last Updated: June 25, 2024

At Warranty Guru, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our warranty management services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Request information about our services
• Participate in surveys or promotions
• Contact our customer support

This information may include:

• Name
• Email address
• Company name
• Phone number
• Address
• Payment information (processed securely through our payment processors)

Device Information

When you use our warranty lookup service, we collect information about the devices you track, which may include:

• Serial numbers
• Model numbers
• Manufacturer information
• Purchase dates
• Warranty status and expiration dates

Automatically Collected Information

When you visit our website or use our platform, we may automatically collect certain information about your device and usage patterns. This information includes:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Access times and dates
• Pages viewed
• Links clicked
• Features used within our platform

How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, operating, and maintaining our services
• Processing warranty lookup requests
• Managing your account and providing customer support
• Sending you administrative information, such as updates, security alerts, and support messages
• Sending marketing communications when permitted by law
• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraudulent transactions and monitoring against errors
• Complying with legal obligations

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and provide a better user experience.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Data Sharing and Disclosure

We may share your information with the following third parties:

• Service Providers: Companies that help us deliver our services, such as payment processors, cloud hosting providers, and customer support tools.
• Business Partners: Third parties with whom we have contracts to provide integrated or complementary services, such as PSA integration partners.
• Device Manufacturers: When necessary to verify warranty information with device manufacturers like HP, Dell, Microsoft, and Lenovo.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or electronic storage system is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent, where applicable
• Requesting restrictions on processing your data
• Data portability
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Warranty Guru
Email: [email protected]